Customer email, answered faster — never unsupervised.
Keep the mailbox your team knows while turning repetitive replies into supervised, context-aware drafts.
A full email client synced with Gmail. AI agents draft replies into a review folder; your team approves, edits, or discards. Nothing leaves the building without a human decision.
For Gmail-based teams whose customer replies depend on context spread across the business.
The question, context, and draft stay in one view.
Keep the mailbox your team knows while turning repetitive replies into supervised, context-aware drafts.
Delivery before Friday?
Draft readyCustomer message and order context synced.
Exchange size M
Customer message and order context synced.
Invoice for order #1042
Customer message and order context synced.
Proposed reply
Your whole mailbox, synced
A one-time backfill pulls every message, label, and attachment; from then on the inbox stays live across accounts.
Drafts wait for you
AI-written replies land in a dedicated folder with three buttons: Approve & send, Edit, Discard. That is the entire policy.
Triage at speed
Shift-click ranges, bulk archive and forward, and a trash with restore — plus a confirmation before anything is deleted forever.
Safe by construction
Email bodies render in a sandbox, so a malicious message cannot act inside your workspace.
Context attached
Drafts that reference open invoices link the finance records, so approving a reply does not mean hunting for numbers.
Compose like normal
Rich-text compose, reply, forward, and attachments — it behaves like the mail client your team already knows.
The mechanisms behind Inbox.
Not features — the guarantees. Each one is enforced in the product rather than promised in a policy.
- Send is a gated tool
- Sending mail is on the platform’s dangerous-tool list, which means the runtime requires an explicit human confirmation before it executes. Not a setting — a gate.
- Grounded drafts
- A reply that cites an invoice, an order, or a shipment is linked to that actual record, so you can check the claim before it goes out in your name.
- External text is quarantined
- Incoming email is tagged as untrusted before it reaches a model, with known prompt-injection markers stripped. A customer cannot instruct your assistant.
- Your mailbox stays yours
- Gmail connects over OAuth and keeps its address, labels, and threads. Revoking access stops the sync; it does not hold your mail hostage.
Emily — AI assistant.
Emily triages what arrives, drafts what she can, and routes the rest — your inbox rules stay yours.
Better together.
The modules share one organization record — connections are built in, not integrations to configure.
Give every customer a faster answer without giving AI the send button.
Put Inbox to work inside the same platform as the rest of your operation.